Prime Mover Free version

The Basics

To generate Prime Mover specific migration-logs :

  • Open your wp-config.php
  • Add this line:

define('PRIME_MOVER_LOG_PATH', '/your-path/to/wordpress/somerandomname.log');

  • Make sure to replace /your-path/to/wordpress/somerandomname.log with the actual path. Make sure WordPress can access to it. Make sure somerandomname.log has a unique and hard to guess name.
  • Now clear your browser cache and login again to WordPress with Prime Mover plugin activated.
  • Reproduce the issue that you need to report. You either need to run export or import depending on where the issue is reproduced.
  • After the issue is reproduced, check that the migration log is logged at /your-path/to/wordpress/somerandomname.log
  • Download this safely to your Desktop and open it.
  • Remove whatever sensitive details you’ve found that you don’t want to share to public. Don’t share this in WordPress.org forum or post the public.
  • Go to pastebin.com
  • Paste the migration log on pastebin.
  • Provide a link to the http://pastebin.com/ log on your WordPress.org ticket.
  • Please delete the migration log in your server after sending it to us and remove that constant in your wp-config.php
  • Once the issue is resolved on WordPress.org forum, please remove all traces of logs (e.g. delete your pastebin, etc.)

Prime Mover Pro

Generating a migration log

For Prime Mover Pro version users:

  • Login as administrator.
  • Check and make sure you don’t set a constant PRIME_MOVER_LOG_PATH in your wp-config.php
  • Go to Prime Mover – Advance settings.
  • Under Clear log , click “Clear logs” button to clear any old logs present.
  • Under Debugging Tools – Troubleshooting.
  • Check “Enable troubleshooting Log
  • Save
  • Reproduce the issue that you need to report. You either need to run export or import depending on where the issue is reproduced.
  • Once the issue is reproduced.
  • Click Download log – Download log file.
  • Download this safely to your Desktop and open it.
  • Inside your WordPress admin, go to Prime Mover – Contact Us.
  • Select Technical Support and there you can paste the migration log and provide us all the details. If you think the log is too big, please upload it to Google drive or Dropbox and simply paste the link to download it.
  • You can optionally provide us admin access to your site for debugging.
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