Prime Mover Free version

The Basics

To generate Prime Mover specific migration-logs :

  • Clear your browser cache and login again to WordPress with Prime Mover plugin activated.
  • Reproduce the issue that you need to report. You either need to run export or import depending on where the issue is reproduced.
  • After the issue is reproduced, retrieved the latest migration log inwp-content/uploads/prime-mover-export-files/ , search for file name with something like XXXXXX_migration.log as the filename. Only send the latest log.
  • Download this safely to your Desktop and open it. Confirm the log is log by checking.
  • Upload the log to somewhere accessible in Internet (not publicly accessible).
  • Login to your WordPress admin and report the bug in Prime Mover -> Contact us. Attached the link where to download both the migration log and to your PHPinfo output.
  • Don’t share this in Wodpress.org forum or post the public.
  • (If ticket is on WordPress.org). Once the issue is resolved on WordPress.org forum, please remove all traces of logs (e.g. delete your pastebin, etc.)
  • Once the log is used, please delete it.

Prime Mover Pro

Generating a migration log

For Prime Mover Pro version users:

  • Login as administrator.
  • Check and make sure you don’t set a constant PRIME_MOVER_LOG_PATH in your wp-config.php
  • Go to Prime Mover – Advance settings.
  • Under Clear log , click “Clear logs” button to clear any old logs present.
  • Under Debugging Tools – Troubleshooting.
  • Check “Enable troubleshooting Log
  • Save
  • Reproduce the issue that you need to report. You either need to run export or import depending on where the issue is reproduced.
  • Once the issue is reproduced.
  • Click Download log – Download log file.
  • Download this safely to your Desktop and open it.
  • Inside your WordPress admin, go to Prime Mover – Contact Us.
  • Select Technical Support and there you can paste the migration log and provide us all the details. If you think the log is too big, please upload it to Google drive or Dropbox and simply paste the link to download it.
  • You can optionally provide us admin access to your site for debugging.
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