Overview
Thank you for purchasing Prime Mover PRO! Before you can enable the PRO version and use its features, you need to successfully activate it. There are several ways to activate the PRO version.
The Basics After Purchase
After purchase or trial signup, Freemius (our license provider) will send an email with the subject line “Thanks for upgrading” or “Your free 14-day trial started“. This email contains important details about your buyer account, such as your Freemius username/password. Once you have this email, follow these steps to activate the license.
I cannot activate the license due to errors.
This is usually caused by corrupted Freemius data (caused by other plugins /themes that use Freemius). However, it can be reset easily. If you have issues activating the license due to errors, please refer to this detailed FAQ.
Is your site license previously activated by your developer?
In this case, your developer is the one who purchases and activates Prime Mover PRO features for your site or other clients. To activate the license, you can refer to this section in the tutorial.
I do not see where to put the license key.
The basic procedure should allow you to enter the license key (after purchase).
However, in rare cases (e.g., if you don’t opt into Freemius emails), you cannot see Prime Mover -> Account. Alternatively, you can activate the license via WordPress admin -> Plugins.
This is what it looks like:
Click “Activate License” and enter the license key there.
Is the license not activated because it says it’s already been utilized?
This means that some of your other sites already utilize the license, and you hit the license limit. For example, if you only have a single-site license, the license is only valid for one site. If this license is already activated somewhere else, you will get an error if you activate it on another site.
You can upgrade the license to accommodate all your sites.
The other option is to deactivate the license in your Freemius account so you can reactivate it on your other site. To do this, please refer to this tutorial.
I want to reset the license.
You might want to reset your license if you think some Freemius data is corrupted and returning errors on your Freemius Account page or if you are unable to activate PRO features. This is also useful if you are unable to activate PRO features despite following the above procedures. To do this, please follow this tutorial.
Last updated: August 26, 2025