Reset the Freemius data to fix errors.

Unable to activate the license is usually caused by corrupted Freemius licensing data. This fix applies to any errors that prevent you from successfully activating the license (after purchase, upgrades, or anything else). This procedure also helps to clear the outdated Freemius data on your site so you can start with a fresh state.

To fix this:

  1. Deactivate the Prime Mover plugin. (Network deactivate if multisite)
  2. Install and activate this Freemius Fixer plugin. (network activate if multisite)
  3. Click Clean up data and deactivate.
  4. You will be redirected to an empty page, but don’t worry; the reset is done now.
  5. Navigate back to your site using the browser address bar.
  6. [Multisite only] If you are on a multisite, go to the main site WordPress admin -> Plugins and activate Freemius Fixer.
  7. [Multisite only] Click Clean up data and deactivate.
  8. [Multisite only] You will be redirected to an empty page.
  9. [Multisite only] Navigate to your site using the browser address bar.
  10. [Multisite only] Make sure the Freemius Fixer plugin is deactivated on the main site.
  11. Activate the Prime Mover plugin. (network activate if multisite)
  12. [OPTIONAL – if using PRO version) Activate your license on your selected sites; you should have no more problems. If difficulties persist, please contact us.
  13. You can delete Freemius Fixer if you don’t need it anymore.

How do you fix license errors that have already been utilized?

Licenses are already utilized, and errors occur when you try to activate a license already used by other sites. For example:

Please read this tutorial on deactivating all sites’ licenses to fix this.

Is your site license previously activated by your developer?

If your site developer activates the license for your site, then your developer only has access to deactivate and reactivate your license. This is known as white labelling activation (a Freemius licensing feature).

You will know this if you cannot see the button to activate a license in your Prime Mover -> Account when you are about to activate a license for your site.

To resolve this, you can do any of the following:

  • If you have access to your Freemius account, log in and click the “Licenses” tab. Then, click on the specific license, and make sure “This license is activated on my client ‘s site(s)” is unchecked like this:
  • To refresh all changes made to your account, log in to your site and then go to Prime Mover -> Account and click the “Sync” button. Check if the PRO license activation is loaded or if you see the Activate PRO button.
  • Contact your developer or anyone who has access to your site’s Freemius account. They are the ones who previously activated the Prime Mover PRO license on your site and request that it be activated on your developer’s end.
  • If you have a copy of the license key provided by your developer. You can reset Freemius data first and then reactivate Prime Mover PRO to enter the license key. This should reactivate PRO features.
  • If you can no longer contact your developer and don’t have a license key, you can still purchase a new license on our pricing page. Then, do a Freemius reset before you can re-enter this new license key to your site.
  • If you are unsure whether a developer has activated the license for you or you forgot, please send as many details as possible to our technical support. This includes your site URL where you must activate the license and the email associated with Freemius or any of your developer’s company or email address. We will use this information to check and verify the account related to your site.

Do you have the restricted sites feature enabled?

This Freemius licensing feature can prevent you from adequately activating the license on “any” sites. To turn this off:

  • Log in to your Freemius account.
  • Go to the “Licenses” tab.
  • Click the row containing the active license. You should be able to see the license details.
  • Scroll down in the license details and find “License security.”
  • Under License security – click “Restrict sites.”
  • You should be able to see a pop-up. IMPORTANT: Make sure this list is empty. You should not see any sites listed. It should only look like the screenshot below (no URLs or domains of sites allowed):

Recommendation: If you see any sites there, please “delete all of them” to turn off this feature. Then, you should be able to activate your license on any site.

Other known license activation issues

Issues affecting license activation relate to your server, ISP, site settings, caching, etc. For details, please read this guide from Freemius Inc.

Localhost limitations

If you want to activate the license on the localhost/development/staging environment for free, ensure your site runs from a domain named “localhost.” Alternatively, you can run it from one of the following subdomains: “local.” “dev.”, “test.” or “staging.”

Contact technical support

If any of the issues persist after you have tried all the suggestions, please get in touch with us and provide your WordPress site username and password, and we will try to check this issue directly on your site 🙂

Last updated: May 9, 2025

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