Overview
Thank you for purchasing Prime Mover PRO! Before you can enable the PRO version and use its features, you need to successfully activate it. There are several ways to activate the PRO version.
The Basics After Purchase
After purchase or trial signup- Freemius (our license provider) will send an email with the subject line “Thanks for upgrading” or “Your free 14-day trial started”. This email contains important details about your buyer account, such as your Freemius username/password. Once you have this email – follow the steps below:
- Login to your Freemius account using the credentials provided in the email.
- Download the PRO version zip from Downloads.
- Upload the Prime Mover PRO zip to your site to install.
- Activate Prime Mover PRO (in multisite – please network activate the plugin).
- [OPTIONAL] If it asks for a license key, enter the license key. You can get this from your Freemius account -> go to Licenses.
- [OPTIONAL] If it says the license has already been utilized or you have already exceeded the license limit, Please deactivate the license inside your Freemius account before re-using it again (on another site).
- Once you activate the PRO version of the plugin, you should be able to see the box where you need to enter the license key:
- Finally, enter the license key into the box. The license key can be found in the email from Freemius (after purchase) or in your Freemius buyer account.
I cannot activate the license due to errors.
This is usually caused by corrupted Freemius data (caused by other plugins /themes that use Freemius). However, it can be reset easily. If you have issues activating the license due to errors, please refer to this detailed FAQ.
I do not see where to put the license key.
The basic procedure should allow you to enter the license key (after purchase).
However, in rare cases (e.g., if you don’t opt into Freemius emails), you cannot see Prime Mover -> Account. Alternatively, you can activate the license via WordPress admin -> Plugins.
This is what it looks like:
Click “Activate License” and enter the license key there.
Is the license not activated because it says it’s already been utilized?
This means that the license is already utilized by some of your other sites, and you hit the license limit. For example, if you only have a single-site license, the license is only valid for one site. If this license is already activated somewhere else, you will get an error if you activate it on another site.
You can upgrade the license to accommodate all the sites you have.
The other option is to deactivate the license in your Freemius account so you can reactivate it on your other site. To do this, please refer to this tutorial.
I want to reset the license.
You might want to reset your license if you think some Freemius data is corrupted and returning errors on your Freemius Account page or if you are unable to activate PRO features. This is also useful if you are unable to activate PRO features despite following the above procedures. To do this, please follow this tutorial.
Last updated: November 15, 2024